Frequently Asked Questions

1. How do I place an order on Natural Shila?

Placing an order with us is simple! Just browse through our website, select the products you wish to purchase, and click “Add to Cart.” Once you’re ready, proceed to checkout and enter your shipping details to complete your order.

2. Can I modify or cancel my order after placing it?

Once your order has been confirmed, it’s processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate any changes before it’s shipped.

3. Do you offer free shipping?

Yes, we offer free shipping within Pakistan for all orders above a certain amount. Please check our shipping policy or the checkout page for the latest offers and shipping details.

4. How can I track my order?

After your order is shipped, you’ll receive an email or SMS with a tracking number. You can use this number to track your order’s status and estimated delivery time on our shipping partner’s website.

5. What payment methods do you accept?

We accept a wide range of payment options, including:

  • Credit/Debit Cards (Visa, MasterCard)
  • Bank Transfers
  • Mobile Payments (JazzCash, EasyPaisa, etc.)
6. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for all orders within Pakistan. Simply select the COD option at checkout, and you can pay in cash when your order is delivered to your doorstep.

7. Is it safe to pay on your website?

Absolutely! We use secure payment gateways to ensure that your payment details are protected. All transactions are encrypted with the latest security protocols to provide you with a safe and secure shopping experience.

8. How can I check the status of my order?

Once your order has been placed, you’ll receive an order confirmation email with tracking details. If you ever need assistance, feel free to reach out to us at any time, and we’ll help you track your order.

9. What should I do if I receive a damaged or incorrect item?

We take great care in packaging your order, but if there’s an issue with your product, please contact us within 48 hours of receiving your order. We’ll help you resolve the problem by either sending a replacement or processing a return.

10. Can I return or exchange a product?

We want you to be fully satisfied with your purchase. If for any reason you're not happy, you can return or exchange the product within 7 days of receiving your order. Please ensure the product is in its original, unused condition. For more details, please refer to our Return & Exchange Policy.